Through ReferWell’s care gap closure program and expert care navigators, the Medicare Advantage (MA) plan engaged beneficiaries to schedule member appointments, improve care coordination between network providers and provide comprehensive reporting to the health plan.
Targeting 15,000 members with open care gaps for colonoscopies (COL), mammograms (BCS), bone density scans (OMW) and annual wellness visits, the MA plan:
- Engaged 33% of members called
- Impacted 36% of care gaps among engaged members
- Achieved a show rate of 81% at scheduled appointments
- Earned 9.4/10 stars on ReferWell's member satisfaction surveys
- Improved data accuracy, updating 21% of member data and 13% of provider data
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